KYC documents requested 4 times

Complaint #4 · Filed 2026-05-04 EU · 450.00 EUR · user responded

Thomas B. EU 2026-05-04 07:27

First time: passport + utility bill, accepted. Two days later: requested a recent bank statement. Two days after that: requested proof of source of funds. Two days after THAT: requested a video selfie holding ID. I'm not Houdini. Pay me my €450 already.

Thomas B. EU 2026-05-07 07:27

It's been more than 48 hours and I haven't heard back. Please escalate.